![]() Instacart has lowered its default tip amount, changed its assignments system, and stopped paying its workers a 40 cent per item commission order. Pape, a single mother and disabled veteran, who signed up to be an Instacart shopper in 2018 for the flexibility it offered her, said she's seen her earnings on the platform fall about 50 percent since she started. I'd like to think people care about each other now more than before the pandemic, and can see that Instacart workers are exploited and put in dangerous and unhealthy and unsafe positions," Robin Pape, an Instacart shopper in Ithaca, New York who is calling for the boycott, told Motherboard. "We are asking customers to delete the app and find something else. Known as the Gig Workers' Collective, the group of Instacart shoppers across the United States, has, for years, been one of the most vocal critics of Instacart's labor practices-planning strikes, walkouts, and petition drives to demand more from the company as they've seen wages plummet, job markets oversaturate with workers during the pandemic, and a formerly transparent pay model become increasingly opaque. "We ask you to take action and delete the app today." ![]() "On behalf of its aggrieved shoppers, Gig Workers’ Collective calls upon every customer to delete the Instacart app immediately until Instacart meets the 5 demands shoppers have been asking for, as a show of support for the ongoing efforts to end long-standing gig worker exploitation," the collective wrote in an open letter to customers published Monday. In the past, Instacart has told reporters that strikes have had "absolutely no impact" on its bottom line. ![]() “Over the past several years, this unwavering commitment has led us to introduce new features, policies, offerings, and support for shoppers-significantly improving the shopper experience and resulting in the highest shopper sentiment in company history.” “We’re deeply committed to creating the best possible experience for our shopper community,” an Instacart spokesperson told Motherboard about calls for a boycott. Until these demands are met, the Instacart gig workers say they'll continue to call for a boycott from customers.Īccording to Gig Workers Collective organizers, Instacart’s gig workers are predominantly women, many of them single moms with childcare responsibilities. Instacart workers on the platform are demanding a reinstatement of a commission based pay model, the reinstatement of 10 percent default tip, a more transparent system for assigning orders to workers, occupational death benefits, and a rating system that does not punish workers for reasons that are beyond their control, such as inventory issues at a grocery store.
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